Welcome to Gemsyogi.com FAQ! Here you’ll find answers to our most asked questions. Need help shopping online, want to know our returns policy or want to design for us? Look no further! Still can’t find quite what you’re looking for, or have something we should know? Send us an email, we’re happy to help!

ORDER & TRACKING

How do I place my order with Gemsyogi.com?

Login with your details or buy as a guest, add items as per your requirement quantity into your shopping cart and checkout securely to payment once done.

How can I modify my order once the order is placed?

Cancel and place the order again with the new items in the cart. Please make sure to do this before the order is shipped/Dispatched.

Is my order confirmed?

Please check your email you will receive an order confirmation email if your order is confirmed. You can also check your order status in “My Orders” by signing in with your email address.

When will you ship my stuff?

We normally ship-out all orders within one working day.

Is there any minimum purchase criteria?

No, not at all.

When will I have my order delivered to me?

Transit and delivery time may vary depending on your location. However, heavy or items bigger in size more than 4 feet can only be sent through surface shipment and may take a min of 7-13 days if private couriers are not available in your location.

My order is delayed. Where is it?

It is on its way. Please check the “Order Shipped” email which we sent to you this mail also happens to contain a tracking link.
If you don’t find it and are really anxious, do send us an email at [email protected] and we’ll let you know where your order is.

Can I have my order gift-wrapped?

If it’s not shipped out yet, you can give a request for gift wrap and we’ll see what we can do about it.

Haven’t received everything I was expecting. What do I do?

First, we are sorry about that.
Second, we’ll set that right on priority. Please email us or call us immediately and we will help you out with the cancellation.

I am gifting, so I don’t want the package to carry an invoice/amount. How do we do this now?

Sorry, due to Government regulations we will be unable to do this.

How to apply the coupon code?

Coupon can be applied to the checkout page, just apply the coupon there.

My coupon code is not working, what should I do?

Please check the terms and conditions of the coupon.

Can this coupon code combined with the current offer?

You might want to check the terms and conditions of the coupon and the offer.

I want to change my delivery address?

Obviously, we cant change the delivery address once the order has been shipped. You can call us if it’s not shipped out yet and we will help you out.

I chose the correct pin code but the city name selected is wrong.

Please click on the city box and we will show you the alternate cities. In the really rare case of your city not being present in this list please call us immediately, we will help you place your product manually and guide for further procedure.

The product doesn’t feel like as said. I am not convinced.

We sell what we say and show. We make sure that all our products go through a very strict quality check by independent agencies in addition to our own extensive quality control.

The product is not what I expected, the website shows a completely different image.

Image quality and color can vary depending on screen resolution and colors. If you don’t like what you’ve received we will take it back, no questions asked.

have received a damaged product, what should I do?

This rarely happens. But, please call us immediately and ship it back, we will replace your product with a new one, no questions asked.

 

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